Reference

Know What You Agree To Before You Start

These terms set out the rules that apply when you open an account on braja and use any part of the platform — from funding your wallet via bKash, Nagad, or Rocket to placing a bet or requesting a withdrawal.

Account eligibility by local lawbKash, Nagad, Rocket coveredWithdrawal & deposit rulesAccount suspension conditionsBangladesh-region access
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HOW WE HANDLE IT

How braja Applies These Terms in Practice

These terms are not a formality — they describe the actual decisions we make when something goes wrong or when an account behaviour triggers a review. Here is how the main areas work in practice, from account security to how we handle a dispute about a Rocket transfer.

Account Verification Steps Every new account goes through identity verification before a withdrawal is processed. You submit the required documents through the account section. If the documents match your wallet registration — bKash, Nagad, or Rocket — the check usually completes without delay and without extra back-and-forth.
Data Handling Under These Terms The personal data you provide at registration — name, phone number, payment wallet details — is held to operate your account and comply with the obligations set out in these terms. We do not sell your data to third parties. Your bKash or Nagad number is used only to process your requested transactions.
Cookie and Session Policy When you access braja from a mobile browser or a saved session, cookies maintain your logged-in state and remember your last-used payment method. You can clear cookies at any time through your browser settings, though doing so will log you out of your current session.
Account Security Obligations You are responsible for keeping your login credentials private. If you believe your account has been accessed without your permission, contact support immediately. We can freeze an account within minutes of a verified security report to prevent further access while the matter is investigated.
Data Retention Period Account data is retained for as long as your account is active and for a period after closure as required by the obligations applicable to us in the regions we operate. If you close your account, transaction records and identity documents are held for the retention period before being removed from our systems.
Requesting Changes to Your Data If you want to correct account information — for example, a phone number linked to your Nagad wallet — submit the request through live chat or email with your account details. Changes that affect your withdrawal wallet require re-verification before they take effect, to protect your funds.
TERMS CONTACT PATH

Reach Us About Any Clause or Account Issue

If a specific part of these terms is unclear or you want to flag a concern about your account status, our support team is the right starting point. We handle terms-related queries through live chat and email — both are monitored so you are not left waiting on something that affects your account or your wallet balance.

Live Chat Support Open the chat window from any page on the platform. For terms and account queries, live chat is the fastest path — no ticket queue, direct responses about your account status or a specific clause you need explained.
Email for Formal Queries Send a detailed message if your concern involves account verification, a disputed transaction via bKash or Nagad, or a formal objection to a terms enforcement decision. Written records help both sides keep the process clear.
Account Help via Wallet For Rocket, Nagad, or bKash payment disputes tied to a terms clause — such as a deposit that cleared your wallet but did not credit your account — raise it through support with your transaction reference number ready.

Common Questions About These Terms

These are the questions we hear most often from people reading through the terms before or after opening an account. If your question is not covered here, live chat is the fastest way to get a direct answer about your specific situation.

You must meet the minimum legal age required in your jurisdiction and be accessing the platform from a region where it is permitted under local law. We do not determine eligibility on your behalf — confirm your local rules before you register. Accounts that do not meet these conditions may be closed without notice.

No. These terms permit only one account per person. If we detect multiple accounts linked to the same identity, phone number, or payment wallet — whether bKash, Nagad, or Rocket — all associated accounts may be suspended and balances withheld pending a review. This rule protects the integrity of the platform for everyone.

If your account is suspended for a terms breach, any pending deposit that cleared your bKash or Nagad wallet but has not been credited will be reviewed as part of the suspension process. Funds are not automatically forfeited — the outcome depends on the nature of the breach and the review findings.

Yes. Deposit and withdrawal limits are defined in the payments section of the terms and may vary by payment method — bKash, Nagad, and Rocket each have their own transaction thresholds. The limits shown in your account at the time of a transaction are the ones that apply. We do not accept transactions outside those limits.

We post an updated version of the terms on this page whenever a change is made. Continued use of your account after an update is posted means you have accepted the revised terms. If a change is significant, we aim to notify active account holders through the contact method registered on their account.

In cases involving suspected fraud, multiple accounts, or a serious breach of these terms, we may suspend or close an account immediately without prior notice. For other issues — such as incomplete verification or a payment dispute — we will contact you before taking action, giving you a chance to respond.

Send a written query to our support team by email, describing the decision you are disputing and the reason you believe it is incorrect. Include your account reference and any relevant transaction IDs. We will review the case and respond. Formal disputes are handled through email rather than live chat so there is a clear written record.

The payment method you use — Rocket, bKash, or Nagad — does not change the core terms that apply to your account. Payments sections of the terms do set method-specific rules around limits and verification, but your account obligations regarding conduct, eligibility, and security apply regardless of which local wallet you use.

Contact support through live chat or email with your account details and the information you want corrected. Changes to your registered phone number or linked payment wallet require re-verification before taking effect. We process data correction requests in order of receipt — email requests are tracked more reliably for anything that needs a documented trail.

Access to braja and the enforceability of any activity on the platform depends on your local law and the eligible region you are in. These terms do not constitute legal advice and do not override any applicable local regulation. If you are unsure about your local legal position, seek independent advice before using the platform.

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