Reference

Check How We Handle Your Data and Access

This page explains how braja approaches your legal standing, data use and account access. Availability of our platform depends on your local law and eligible regions, and we want you to know exactly where you stand before you open an account or fund your…

Data TransparencyAccount ControlRegion-Aware AccessPolicy Contact PathWallet Privacy

Browse the Lobby Read FAQ

REACH OUR POLICY TEAM

Open a Channel for Legal or Data Queries

If you have questions about how your data is handled, need to request account changes or want clarity on regional eligibility, our support team is ready. We keep dedicated paths for policy-related queries so your message reaches the right desk without bouncing between departments. Reach out through any of the channels below.

Live Chat Tap the chat icon from any page on mobile or desktop. Ask for the data or legal desk specifically, and your conversation routes to a policy-trained agent who can walk you through account access questions, data requests or regional eligibility concerns.

Email Support Send your query to our support email. Include your registered account details and a short summary of what you need — data export, account restriction question, or policy clarification. Expect a written reply that you can keep for your own records.

Account Settings Path Log into your account, head to the settings panel, and look for the data or privacy section. From there you can submit formal requests for data access, correction or deletion directly without waiting for a live agent to process it manually.

Browse Our Legal Posture and Jurisdiction Terms

braja Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We operate in a space where local regulations vary. Your ability to access braja depends on the laws of your specific region within Bangladesh and any applicable jurisdictions that govern online platforms. We do not claim universal availability. Instead, we ask you to confirm that accessing

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this platform is permitted under the rules that apply to you personally. When you create an account, you acknowledge this responsibility. Our terms cover how we collect, store and use your personal information — including your name, device identifiers, wallet references and activity logs. We retain
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data only as long as necessary for account operations and legal obligations. You can request a copy of your stored data or ask for deletion through our support channels. Cookies and similar tracking tools are used to keep sessions active and improve how pages load on
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your device. We do not sell personal data to third parties. Payment references from bKash, Nagad or Rocket are stored solely for transaction verification and dispute resolution. If local law requires us to restrict or close an account, we will notify you through the contact details
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on file and explain what steps are available to you.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Explore Our Data and Account Security Practices

We take concrete steps to keep your information secure and your account under your control. From encrypted connections to clear retention policies, these are the specifics behind how braja handles your presence on the platform. Every measure here is something you can verify or ask us about directly.

Encrypted Connections

All traffic between your device and our servers runs through SSL encryption. Whether you are checking your balance, making a Nagad deposit or browsing the lobby, the data in transit stays protected from interception by third parties on the same…

Data Retention Limits

We keep personal data only for as long as your account is active plus any period required by applicable law. Once that window closes, records are purged from active systems.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand which pages load well. No advertising cookies are shared with outside networks.

Account Security Controls

Your account is protected by a PIN and optional OTP verification sent to your registered mobile number. If you notice activity you did not authorise, contact support immediately and we freeze the account while we investigate on your behalf.

Wallet Reference Storage

When you deposit through bKash, Nagad or Rocket, we store only the transaction reference — not your full wallet credentials. This means even if our records were exposed, your mobile wallet itself remains under your sole control and PIN protection.

Requesting Changes or Deletion

You have the right to ask for correction of inaccurate personal details or full deletion of your data. Submit a request through live chat or account settings, and we process it within a reasonable timeframe.

Switch to the Answers You Actually Need

These are the questions we hear from account holders and visitors about legal standing, data handling and regional access. If your specific question is not covered here, reach out through the support channels above and we will give you a direct, written answer.

Yes. Availability depends on local law and eligible regions. We ask you to confirm that using the platform is permitted under the rules that apply to your location before you create or fund an account.

We collect your name, mobile number, device identifiers and any wallet references you use for deposits or withdrawals. Activity logs such as login times and pages visited are also recorded for security and account operation purposes.

We retain data for as long as legally required after account closure — typically for dispute resolution and compliance obligations. Once that period ends, records are removed from active storage. You can ask support for the exact retention window.

Absolutely. Submit a data access request through live chat or the account settings panel. We compile your stored information and deliver it in a readable format. Processing time depends on the volume of records but we aim for a prompt turnaround.

We do not sell personal data. Limited sharing occurs only where required — for example, payment processors like bKash, Nagad or Rocket need transaction references to complete your deposits. No data goes to advertising networks.

We notify you through the contact details on file, explain the reason clearly and outline what options remain — such as data export or balance withdrawal where permitted. We do not restrict accounts silently without communication.

Session cookies keep you logged in. Analytics cookies help us understand page performance. We do not use cross-site advertising trackers. You can delete cookies from your browser without affecting your account status or stored balance.

Contact support immediately via live chat. We freeze the account to prevent further activity while we investigate. Once resolved, we restore access and provide a written summary of what happened and what steps were taken.

Yes. Submit a deletion request through support or account settings. We remove personal data from active systems after confirming your identity. Some records may be held briefly for legal compliance, but we tell you exactly what and for how long.

This page summarises our legal posture and data practices. Your full agreement also includes the terms of service and privacy documents linked from the footer. We recommend reading all three so you understand the complete picture before funding your account.

Check How We Handle Your Data and Access

Open a Channel for Legal or Data Queries

Explore Our Data and Account Security Practices

Switch to the Answers You Actually Need

01 Does my access to braja depend on where I live in Bangladesh?

02 What personal data does braja collect when I open an account?

03 How long is my data kept after I close my account?

04 Can I request a copy of all data braja holds on me?

05 Does braja share my information with third parties?

06 What happens if local regulations require my account to be restricted?

07 How do cookies work on this platform?

08 What should I do if I see unauthorised activity on my account?

09 Can I ask braja to delete all my data permanently?

10 Is this legal page the full extent of my agreement with braja?

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